Returns & Exchanges
At The M Jewelers, we want you to be completely satisfied with your purchase; items may be returned within 14 days of delivery provided they are in original condition and are not custom or personalized pieces.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the pre-paid shipping label provided via email and securely pack your jewelry in its original packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring you obtain a receipt for tracking purposes to monitor your return's progress.
Receive Your Refund
After our quality assurance team inspects the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing